Pickup

Some items are local pickup only: high-value items, and items that are too heavy or bulky to ship safely. Each item page says whether it ships, is pickup only, or can do either. Every pickup is by appointment.

How pickup works

  • Pickup is by appointment only. Please do not come by without one.
  • After you pay, we send a link to choose your pickup time. Pickup is in the Sandusky, Ohio area (ZIP 44870), so you can check the distance on your GPS. The street address comes once your time is booked.
  • Please collect within 5 days of paying. If you need longer (for example you are coming from out of state), contact us before the deadline and we will agree a time.
  • The pickup address and instructions are sent once your time is booked. Please drive a literal 5 MPH while on the grounds.
  • Most pickups are White Box Pickup: at your time we place your item outside for you to collect, and the spot is on camera. For some items we meet you and show the item first. Your confirmation says which.
  • One pickup appointment at a time, so please arrive on time. When you arrive, text us and tell us your vehicle type.
  • Payment terms on the Terms page apply to pickup items too.

Changing or cancelling

  • You can reschedule once, free, any time before your pickup time.
  • If you cancel before your pickup time, you get a full refund.
  • If the weather is bad, we will message you and move your pickup. There is no penalty, and your deadline moves out by the same amount of time.

If a pickup is missed

  • A pickup is missed when you do not collect during your appointment or by the deadline, and you have not cancelled or rescheduled.
  • If the item can ship, your order switches to shipping. We send you a link to pay for shipping. Please pay within 3 days and your item ships. If shipping is not paid within 3 days, the order is cancelled and refunded less a 20% restocking fee.
  • If the item cannot ship, the order is cancelled and refunded less a 20% restocking fee, and the item goes back on sale.
  • After a missed pickup, your account may be limited to orders that ship, and we may decline future orders.